Frequently Asked Questions
Everything you need to know about your Divoom experience.
How long does shipping take for international orders?
Standard international shipping typically takes between 7 to 15 business days, depending on your location and local customs processing times.
Are Divoom products covered by a warranty?
Yes, all our electronic products come with a standard 12-month limited warranty that covers manufacturing defects from the date of purchase.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.
How do I connect my device to the Divoom companion app?
Simply download the Divoom app from the App Store or Google Play, enable Bluetooth on your smartphone, and follow the in-app instructions to pair your device.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
Can I customize the pixel art on my device?
Absolutely! Using the Divoom app, you can create your own pixel animations, download designs from our global community gallery, and display them instantly.