Returns & Exchanges
At Divoom International, we stand by the quality of our pixel art gadgets and audio equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate a Request
Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to our designated international return center.
Receive Refund or Exchange
Once our technicians inspect the device, we will process your refund to the original payment method or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing